How To Access The PetSmart HR Connect Portal

BySteven Doyle Posted on Employee Portal

PetSmart is here for you throughout all stages of your life. They offer a wide variety of resources, information, and support during your career with them. From medical coverage to time away, you’ll find everything you need to know on the PetSmart HR Connect Portal.

Are you an employee looking for information on how to access the secure PetSmart HR Connect Portal? If yes, then you are in the right place. In this article, we will show you how to Set Up Your PetSmart Single Sign-On Account and securely log on to HR Connect.

Why Access The PetSmart HR Connect Portal?

The PetSmart HR Connect Portal provides you with all the necessary tools you need to manage your work life. Once you are signed in to the PetSmart HR Connect Portal, you will have a full and authorized access to the following tools;

  • Keep your address current so you receive important tax documents
  • Provide emergency contact information
  • Update bank accounts for automatic payroll deposit
  • Update family member/dependent information
  • Request time off (salaried associates only)
  • Enroll in benefits and view participation
  • View pay statements

How To Set Up Your PetSmart Single Sign-On Account

To get started using HR Connect, you’ll need to set up your PetSmart Single Sign-On Account. Follow the steps below to do so.

Step 1: Start by clicking going to hrconnect.petsmart.com and clicking on Log on to HR Connect, then click on Get Support

Step 2: Enter your user ID: If you already have a PetSmart user ID that includes your name, this is your HR Connect user ID. (example: ASmith) If not, enter your associate (or discount) number as your HR Connect user ID. You can get this ID from your manager. (example: 123456)

Step 3: Enter your password: If your user ID includes your name, enter your current Windows/AD password as your password. This is the password you use to log into your computer. If not, enter your EPIN as your password. This is the same EPIN you use for discounts in stores.

Step 4: When prompted to enter your new password it will ask to enter your old password as well, which is the password you entered in the previous step. Your new password must be

  • Minimum length of 8 characters
  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 1 number
  • Cannot contain your username
  • Cannot have 3 consecutive characters (ex: AAA, aaa, AAa, or 222).
  • Cannot start with “?” or “!”

Step 5: During the activation process you will be asked to set up a Mobile Number (recommended but not mandatory), Secondary Email (recommended but not mandatory) and Security Question with Answer.

Adding your mobile number or personal email allows you to reset your own password immediately. Otherwise, only Solution Center can reset your PW upon a service call.

Your security question will be used for all Self-Service requests going forward, so choose a question/answer you will remember.

Final Step: Click “Create My Account”

How To Access The PetSmart HR Connect Portal

In order to login to your PetSmart SSO account, you’ll need to provide both your PetSmart HR Connect username and password. If you are sure what your username and/or password is, please follow the questions below to log in.

How To Access The PetSmart HR Connect Portal

You are responsible for protecting your HR Connect account personal information. To protect your information, make sure to end your HR Connect session by clicking the “log off” button in the top right corner of the screen.

How To Reset Your PetSmart HR Connect Password

  1. To reset your PetSmart HR Connect password, please first open the login page by going to https://petsmart.okta.com/login/default
  2. From the login page, click “Need help signing in?”
  3. Select “Forgot password?”
  4. In the “Username” text box, enter your PetSmart SSO username – if you do not know your username, answer the questions in the “Sign in Help” section on this page.
  5. If you have your mobile phone on you, and you previously added your mobile phone number to your account, select “Reset via SMS”.
    1. You should receive an SMS text message on your phone within 2-3 minutes with further instructions.
  6. If you do not have your mobile phone and/or did not add a mobile phone number to your account, select “Reset via Email”
    1. You should receive an email within 2-3 minutes with a link to reset your password. If you do not see the email, please check your spam folder and ensure you haven’t blocked email from “@okta.com”
  7. If you did not add a personal email or mobile phone number to your PetSmart SSO account, you will need to call the Solution Center to reset your password. Once your password has been reset, refer to the “Add a Mobile Phone” and “Add a Personal Email” sections so that you may unlock your account and/or reset your password yourself should you forget it again.

How To Unlock Your PetSmart SSO Account

  1. To unlock your PetSmart SSO account, please first open the login page by going to https://petsmart.okta.com/login/default
  2. From the login page, click “Need help signing in?”
  3. Select “Unlock Account?”
  4. In the “Username” text box, enter your PetSmart SSO username – if you do not know your username, answer the questions in the “Sign in Help” section on the page.
  5. If you have your mobile phone on you, and you previously added your mobile phone number to your account, select “Reset via SMS”.
    1. You should receive an SMS text message on your phone within 2-3 minutes with further instructions.
  6. If you do not have your mobile phone and/or did not add a mobile phone number to your account, select “Reset via Email”
    1. You should receive an email within 2-3 minutes with a link to unlock your account. If you do not see the email, please check your spam folder and ensure you haven’t blocked email from “@okta.com”
  7. If you did not add a personal email or mobile phone number to your PetSmart SSO account, you will need to call the Solution Center to reset your password. Once your account has been unlocked, refer to the “Add a Mobile Phone” and “Add a Personal Email” sections so that you may unlock your account and/or reset your password yourself should you forget it again.

How To Add or Update your Mobile Phone Number

  1. To add or update your mobile phone number, first log into your PetSmart SSO account.
  2. From your user dashboard, click your name in the top right hand corner.
  3. Select “Settings” from the drop-down.
  4. In the Forgot Password Text Message section, click “Add Phone Number” if you are adding a mobile phone number for the first time or “Edit” if you are updating your number.
  5. In the dialog box that pops up, select your country from the drop down menu.
  6. Type your mobile phone number in the text box, then hit “Send Code”.
  7. Within a minute or so, you will receive a text message with a code – enter that code into the box labeled “Enter code” and click the “Verify” button.
  8. Click “Save” to add the mobile phone number to your account.

How To Add or Update Your Personal Email

  1. To add or update your personal email, first log into your PetSmart SSO account.
  2. From your user dashboard, click your name in the top right hand corner.
  3. Select “Settings” from the drop-down.
  4. On the Settings page, click “Edit” in the Personal Information section.
  5. Enter your personal email in the “Secondary email” box. Please make sure you are using an email that only you have access to, and that you can access from a personal device while at work.
  6. Click “Save” to add the personal email to your account.

If you have any questions or need help logging in, contact the HR Shared Services Information Line at (866) 263-8411 or email [email protected]

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