How to Access PrimePay Portal

The Primepay Portal is an online portal that allows PrimePay Employees to access and manage their accounts from anywhere, at any time, you can manage your company’s payroll, HR, benefits administration, and more.

In this article, WorkersLogs share how to register and access your PrimePay Employee account, reset your account password, how to access your online Pay Statement/W-2s and contact customer service information.

How To Register For a PrimePay Employee Account

Before beginning, users will receive an email from the employer to register an account. To register an account: 

  1. Open the invitation email. 
  2. Click the link in the email.
  3. Follow the instructions to create a PrimePay Username and Password.
  4. Once finished, log in to the PrimePay account.

See the employer’s payroll administration representative for assistance with any registration issues.

How to Access PrimePay Portal

Note: First time users need to register the account before logging in.

To log in to an employee account:

How to Access PrimePay Portal
  1. Navigate to login.primepay.com.
  2. Click Employee Access.
  3. Click Pay Statements.
  4. Enter the Username and Password.
  5. Click Log in to access PrimePay.
  6. Once logged in, employees can view, save, and print their online pay statements and W-2s.
     
    For those who have forgotten their username or password, try to reset the username or password. For those experiencing trouble logging in, contact the employer’s payroll administration representative.

How to Reset a Username/Password

To reset a PrimePay username or password (or both):

  1. Go to login.primepay.com.
  2. Click Employee Access.
  3. Click Pay Statements.
  4. Click Forgot Username/Password.
  5. Enter the email address associated with the account.
  6. Follow the prompts to complete all required information.
  7. Once PrimePay verifies the information, users will receive an email to reset the username/password.

Note: Users should check spam/junk folders if they do not receive an email from PrimePay.

For those that continue to experience difficulties, contact the employer’s payroll administration representative for further assistance. 

How To Access Your Online Pay Statement

To view online pay statements:

  1. Log in to the PrimePay employee access account.
  2. Select My Payroll Statements.
  3. For employees with pay statements from multiple employers, selectan employer.
  4. This brings users to the most recent pay statement.
    • ​​​​​​​To view a different pay statementin the current year, select the Pay Date desired from the drop-down list on the left.
    • To view a payment statementfor a different year, select the appropriate Pay Year and then Pay Date.
  5. To see a detailed breakdown in the Pay Statement Income Breakdown and Year-to-Date Income Breakdown sections, hover the cursor over the deductions or taxes portions.
    • To see the details of the pay statement in a printable view, click Print Pay Statement and follow the browser’s instructions to open the pay statement.

For users having trouble accessing their online pay statement, click here for help.

How To Access Your Online W-2s

The steps for employees to open and view their W-2s online are listed below:

  1. Log in to employee access.
  2. Select My Payroll Statements.
  3. Click on the Form W-2 icon.
  4. The most recent W-2 will be displayed.
    • To view a different W-2:
      • Click on the X next to the pre-filtered W-2 year.
      • Select the W-2 year from the drop-down list.
    • To view the W-2, click the Download button next to it and follow the browser’s instructions to open the W-2 as a PDF file.
  5. Users can then save the opened W-2 and/or print the W-2 by selecting the print icon.

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